About Us Mandrgora is the trading name for Mandrake Press Ltd. and as such is used on all invoices, catalogues and documents for internet and mail-order sales. Mandrake Press Ltd. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org.
Making A Purchase Buy Online! - The best way to buy! Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.We accept Switch, Delta, Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. International Customers Please note that Shipping Charges will be calculated once we have packed and weighed your order and you will then be sent an email advising you of the cost. If you wish to pay by Paypal please select the payment option Credit Card Details Sent Separately and we will advise you of the total and where to send your Paypal Payment.Wholesale terms available on all products.
Shipping And HandlingUK: All UK Mainland orders are charged a fixed rate of £2.95 per order. PLEASE NOTE that customers living in the 'Highlands and Islands' will be charged at the higher of £2.95 or actual cost. Back-orders are shipped free of charge. Generally small orders are despatched via 1st Class packet post and orders weighing over 1kg via 48 hour Parcel Force Service (subject to variation). UK orders over £65.00 (exc. VAT) are shipped free of charge. International: Post and packing is charged at cost and goods will normally be sent, subject to weight either Air Mail or Air Parcel. Post and Packing is charged by packed weight using published tariffs by Royal Mail / Parcel Force. A minimum charge of £2.95 applies. Please specify SURFACE MAIL in the special delivery instructions option if you would like a much slower but cheaper shipping method. INTERNATIONAL : PLEASE NOTE THAT YOU WILL BE SENT A CONFIRMATION OF YOUR ORDER WHICH WILL ONLY SHOW £2.95 CHARGE. WHEN WE HAVE PACKED AND WEIGHED YOUR ORDER WE WILL CONTACT YOU WITH THE ACTUAL COST OF SHIPPING. VAT: will be added to post and packing charges for UK and EEC orders at 20%.
Delivery Schedule Following receipt of cleared funds we normally ship on the next woking day. Delivery times vary according to location and service used.
Back Orders If your item is not in stock, we will back order for you. You may cancel your order if you would rather not wait.
Tax ChargesUK and the European Union:: Books are exempt from VAT, all other items 20% VAT is added. International: All orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security All online transactions are processed on a secure server! Note: Credit Cards are processed offline!When customers are viewing pages or submitting data over an SSL connection (shown by the golden padlock or golden key appearing in the browser window), no-body else on the Internet will be able to read what they are typing in. This prevents the interception of credit card numbers as they are entered. Crucial details such as credit card information is sent from the browser to the server using industry standard SSL encryption. At the server, the order is encrypted before being written to disk. All orders are encrypted at all times while they are stored on the web site. When Mandrake Press downloads the orders, they are sent over the Internet using SSL and then decrypted on our computers.
Guarantee We guarantee your satisfaction. Please read this carefully. This site is hosted in the UK and complies with and is subject to English law. By accessing this website you are agreeing that your use shall be governed by and interpreted in accordance with English law and you irrevocably agree that the courts of England and Wales shall (subject to the paragraph below) have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these terms. For our exclusive benefit, we shall retain the right to bring proceedings as to the substance of the matter in the courts of your country of residence or, where these terms are entered into in the course of your trade or profession, the country of your principal place of business. If you have any comments or questions, please contact us
Reaching Us If you need to reach us, please email us on email@example.com, alternatively, you can call on 01507 328991 or write to us at . . .
Mandrake Press Ltd., Marsh Lane Farm, Marsh Lane South Cockerington, Louth, England, LN11 7EQ
Returns Policy Damaged or faulty goods must be notified within seven days of receipt. Faulty or damaged goods may be returned subject to obtaining prior written approval from Mandrake Press. Only Authorised Returns are accepted and we reserve the right to charge a re-stocking fee where appropriate. All goods are sold on a 'firm sale only' basis.